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Wednesday, 14 November 2007 |
For all those frustrated people who
write in to me with phone company
problems, here’s a glimmer of hope. A
mediator has been appointed jointly by
Bouygues Telecom, Cégétel, France
Telecom, Neuf Telecom, Orange, SFR
and Télé2.
The mediator is there to help
customers who have been unable to
obtain an amicable solution to their
phone line and operator problems. When
you write to the mediator, enclose all
relevant correspondence and invoices, to
enable them to assess your case
independently. You may be asked for
additional information.
The mediator will then give his/
her opinion which will favour one of
the parties, or will suggest a
compromise.
Generally the phone operator will
follow the mediator’s advice, but in
those rare cases when one doesn’t, the
operator has to inform the mediator and
the customer of his reasons for
disagreement.
The maximum time to deal with a
case is three months, although most take
less than two.
For more details visit:
www.mediateur-telecom.fr
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Wednesday, 14 November 2007 |
We purchased a strimmer from
our local Leclerc, and followed
the instructions to mix the flacon of oil
supplied with four litres of petrol, as
per the manual’s recommendation,
and filled the tank. The machine
worked for only half an hour before
stopping, so we returned it to the store
for repair.
When we called to collect it we
were informed that the engine had
seized because there was no oil in the
fuel, and that we had invalidated the
guarantee. We want Leclerc to either
change the machine or refund our
€195 because we are not at fault. For
some reason they refuse to give us
back the machine, which is an act
of theft.
Also, we have an independent
witness who saw us add the oil to the
tank. I have told Leclerc we will seek
redress through legal channels if the
matter is not resolved to our
satisfaction.
DG & M Sackville
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Wednesday, 14 November 2007 |
As a long-standing subscriber to
your paper, I would be grateful
for any advice your legal staff might
recommend.
Three years ago at 3.30am, the
ramparts of our historic village fell
down and structurally damaged our
riverside house. A mains water pipe
was cut, and as a result our house was
also flooded. Fortunately the family,
including our two young children,
were not hurt.
Later that morning the mayor
publicly acknowledged on TV and
reported in the local papers that he
accepted full responsibility. He had
known about the widening cracks in
the wall for two years but had delayed
taking remedial action. Due to the
need to stabilise the wall before
repairs to our house could be started,
we had to vacate the house for 19
months.
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Wednesday, 14 November 2007 |
Hate them or love’em, Ryanair is a
necessity for many folks who
have to travel back and forth
between France and the UK. The airline
is constantly criticised for so-called
sharp practices such as the loading on of
extra charges, unfair debit/credit card
charges which seem to penalise
travellers living in France, and the truly
frustrating goings-on when refunds are
requested or contact is attempted.
Ryanair asks to be contacted either by
phone on a premium rate number, or by
post or fax to its head office in Dublin.
A thick file from reader Hugh Moore
contained copies of letters and emails
used in his campaign since March this
year to obtain a refund of his debit card
charges. He was charged €10 for a Crédit
Agricole Mastercard debit card instead
of the €0.47 he believes he should have
been charged.
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Wednesday, 14 November 2007 |
email Jo Stirling at
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
or write to “Consumer Problems” at French
News, BP 4042, F-24004 Périgueux Cedex,
giving your name, address and a day-time
telephone number.
We cannot send personal replies nor deal with
every letter.
Please supply copies of documents, details of
purchase, references etc. Please do not send
original documents or SAEs.
‘French News’ cannot take legal responsibility
for any advice offered.
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