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News News Europe Draft law for net shopping
| Draft law for net shopping |
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| Thursday, 13 November 2008 | |
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An estimated 150 million
Europeans shop online but
only one in five does so crossborder.
Apart from the usual
problems of language, many
consumers are more
concerned about non-delivery
and how to deal with
problems after sale. The Commission has proposed new legislation to make cross-border shopping easier. Among the measures suggested are a common 14- day cooling-off period and a ban on contract clauses which allow suppliers to send something other than what was ordered. Conditions of sale will have to be shown clearly on websites. The commission is concerned at the large price differences for some items between member states and hopes that common online shopping rules will help level them out. The issue is seen as important because the turnover is already €128 billion in 2008 and is expected to grow 230% over the next five years. |
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